Thank you for shopping at (MINOPETSHOP.COM)!
We offer refund and/or exchange within the first 15 days of your purchase, if 15 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
How to Start a Return
Eligibility for Refunds and Exchanges
- Items must be unused, unopened, and in their original packaging. Opened products may not be eligible for a refund unless found defective.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items may be refunded, sale items cannot be refunded.
- If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
- We reserve the right to refuse a return if the item does not meet the conditions stated above.
Exempt Goods
The following are exempt from refunds:
- Gift cards.
- Some health and personal care items.
Exchanges
Partial refunds are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 15 days after delivery.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5–10 business days.
Late or missing refunds
- If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- If you have done all of this and you still have not received your refund yet, please contact us at MINOPETSHOP.ONLINE@GMAIL.COM.
Shipping
- Contact us at MINOPETSHOP.ONLINE@GMAIL.COM for return your product.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.